Frequently Asked Questions

Sweat Sessions

Q: What level of fitness do I need to maintain in order to perform the workouts?
A: Our workouts are designed with varying levels of intensity, such as low to high impact. Where applicable, we provide modifications of exercises to suit your fitness level. We’re big advocates of listening to your body – if you feel it’s best to sit out for portions of the workout, please do so.

Q: Do I need equipment for the workouts?
A: Some of our workouts recommend using equipment such as light or heavy dumbbells, arm or ankle weights, balls, or resistance bands, while others require no equipment. In some workouts, we may also recommend using a step, sturdy stool or chair. Even where recommended, equipment is always optional.

Q: Are the workouts safe if I’m pregnant or recently had a baby?
A: Please check with your doctor before performing any exercise, specifically where there are any exercises performed on the belly or at a high impact level. Some of our workouts may be designed specifically for pre- and post-natal use and will be designated as such.

Q: Can I participate in the workouts if I am injured or sick?
A: Please check with your doctor before participating in the workouts if you are injured or feeling unwell.

Q: How do I get started?
A: Sign up for the online studio here. You can download the Sweat Sessions x Aubre Winters mobile app in the App Store and Google Play Store!

Q: How does the 7-day free trial work?
A: You can sign up for a 7 day free trial on the Sweat Sessions app. Download the app in the app store, (search ‘Sweat Sessions X Aubre Winters’ ), sign up, and you can activate your free trial from there. Only one free trial per person.

Q: What is a Sweat Sessions challenge and how do I sign up?
A: We all love a good challenge and the Sweaty Bish community thrives on them! Look out for challenge announcements on Aubre’s website and socials. When sign ups start, you will receive instructions to join us.

Subscriptions & Billing

Q: What does the Sweat Sessions x Aubre Winters subscription include?
A: Your subscription includes:

• Access to the full library of Sweat Session x Aubre Winters classes
• including Sweaty Sculpt, Barre, Dance Cardio, and more!
• New classes published frequently!
• Virtual and in-person event access (additional purchase or exclusions may apply)

Q: Does my subscription automatically renew?
A: To the extent permitted by applicable law, subscriptions automatically renew for the subscription period until you cancel. Your payment method will be charged at the beginning of each subscription period. After a free-trial period, your payment method will be charged at the end of the free-trial period unless you
cancel before the end of that period.

Q: How do I cancel or pause my subscription?
A: Yes, you can cancel your subscription at anytime. To pause or cancel a subscription, visit your account settings. Your changes will be applied to your next subscription period. You will have access until the end of your billing cycle.

Q: Can I get a refund?
A: Unfortunately, we are unable to offer refunds at this time. If you’d like to discuss your subscription, you may email us at community@aubrewinters.com.

Walk Club

Q: What is Walk Club?
A: Walk Club is a monthly community meet-up that Aubre created. Aubre loves her Empowered Woman Walks and wanted to find a way to connect with her community outside of the virtual world. Come alone, bring your friends, and come connect with other incredible women + men in the SBC community. Walk club is just available in Chicago at the moment. Expanding to other cities soon!

Q: How do I join?
A: Just sign up via this link https://www.aubrewinters.com/live-classes

Q: Is Walk Club only in Chicago?
A: Walk Club is just available in Chicago at the moment. Expanding to other cities
soon!

Q: Will Walk Club expand to other cities?
A: YES!

Q: Can I bring a friend?
A: YES!!! All are welcome.

Q:How much does it cost?
A: Nothing! It’s free to join!!!

Merchandise

Q: What is your shipping policy?
A: Click here to read and learn more.

Q: USPS said my package was delivered, but I can’t find it. What do I do?
A: Please check with your local post office to see if they know where it is. Oftentimes it could have been delivered to a neighbor by mistake, or if you were not home to receive the package it could be at your local post office.

Q: How do I track my order?
A: If you have placed an order, you will receive an email from us once it has shipped. In this email there is a tracking link provided which has the product information, tracking history, text & email updates along with the expected delivery date.

Q:The items in my order were damaged upon arrival. What do I do?
A: Please contact our support team at community@aubrewinters.com and we’ll find a way to help!

Q: Can I cancel my order? Do you offer free shipping?
A: All sales are final. You can reach out to our support team at community@aubrewinters.com with your order information and if it has not yet been fulfilled or shipped, we may be able to assist with a cancellation. Refer to our Shipping Policy.

Q: Can I exchange my item?
A: We do not accept exchanges at this time. If you have any questions, please reach out to community@aubrewinters.com or see our Returns Policy.

Q: Can I return my item?
A: No. All sales are final. Please see our Return Policy here.

Q: How do I return?
A: Follow the link to view our returns policy: https://sweatsessionsstudio.com/merchandise-shipping-returns-policy/

Q: What size should I take for your apparel products?
A: Our items may vary in style and fit, however, you can view the Size Chart in the product descriptions or ask for assistance from one of the member of our support team at community@aubrewinters.com.

Podcast

Q: When is the podcast launching?
A: Late Summer 2022!

Q: I’m a brand or potential guest interested in getting in touch regarding sponsorship or
episodes. What’s the best way to be in contact with the Aubre Winters team?
A: Please send all Inquiries to partnerships@aubrewinters.com

Newsletter

Q: I love your brand and want to keep in touch on a regular basis. How do I sign up for your
newsletter?
A: You can sign up for my newsletter at Aubrewinters.com

Miscellaneous

Q: Where can I sign up for upcoming events?
A: All upcoming events/classes are available via aubrewinters.com

Q: Is there going to be another tour coming up?
A: I need to get through planning a wedding first, hehe. Pop-up events, FOR SURE!

Q: What is the best way to stay in touch about upcoming challenges?
A: Join my mailing list and follow me on the gram @Aubre Winters